Installation, warranty and support.
What happens when we install your meter, what the warranty covers, and how to reach us when you need help.
Your installation, step by step.
A certified Arotob engineer handles everything. You just need to be home.
We confirm and book
Once you are scheduled, we confirm your slot by phone or WhatsApp and tell you what to have ready.
Site check
On arrival, the engineer inspects your connection point and confirms the right meter for your supply.
Fit and commission
Your split STS meter and communication module are installed, tested and commissioned safely to standard.
App setup
We help you set up the Arotob app so you can top up, track usage and get alerts straight away.
Walkthrough
The engineer shows you how your meter works and how to read it, and answers any questions before leaving.
You are covered
Your meter is registered for warranty and ongoing support, so help is one call away whenever you need it.
Your two-year warranty.
Every Arotob meter carries a two-year general warranty from the installation date.
✓What the warranty covers
- ✓General meter faults and manufacturing defects for two years from installation.
- ✓Internal component or electronic failure under normal use.
- ✓Repair or replacement of a faulty meter at no cost to you within the warranty period.
- ✓Support and diagnostics from our certified team throughout.
×What is not covered
- ×Tampering or any unauthorised interference with the meter.
- ×Physical damage to the meter, however it was caused.
- ×Faults outside the two-year warranty period.
Tampered or physically damaged meters fall outside warranty and may attract a replacement charge. Our anti-tamper detection keeps billing fair for everyone.
Something wrong? We respond fast.
Report a fault by phone or WhatsApp and our team will respond.
We aim to respond to reported meter faults within 48 hours. Log it by phone or WhatsApp and we will be in touch to diagnose and resolve.
Safety risks and genuine emergencies are prioritised and handled faster than the standard window. If it is urgent, tell us when you call.
How to reach support.
One number for calls and WhatsApp, plus email for anything in writing.
Not metered yet?
We are resuming service soon. Register your interest and we will email you the moment installations open in your area.